Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform and reviewed our operational procedures to create a clear, practical and enforceable set of rules for Australian players and international users where applicable. This page explains your obligations, our obligations, and how we handle registration, deposits, withdrawals, bonuses, disputes, responsible gaming and account security.

1. Scope and Acceptance

By registering an account with The Pokies 114 you agree to these Rules and Terms. These Rules are a legal agreement between you (the player) and The Pokies 114 (the operator). We recommend you read them fully before creating an account or placing any real-money wagers.

We reserve the right to update these Rules at any time. When changes are made, we will publish an updated version and, where required by law or regulation, notify affected players. Continued use of the service after publication of changes constitutes acceptance of the new Rules.

2. Our Company and Regulatory Position

The Pokies 114 operates as an online gaming operator. Our corporate registration and operational details are maintained in our legal disclosures. We follow applicable regulatory guidance and industry best practice for fairness, security and anti-money laundering compliance. Our systems are independently audited and monitored; our compliance program includes identity verification (KYC), transaction monitoring and responsible gaming measures.

3. Who May Play

Access to The Pokies 114 is subject to local laws. You must ensure that online gambling is permitted in your jurisdiction before registering and playing. The following requirements apply to every player:

• You must be of legal gambling age in your place of residence.
• You must not be excluded or self-excluded from gambling anywhere that would make your play unlawful.
• Your account must be in your legal name and contain accurate personal information.
• You are responsible for ensuring you have the legal right to use our services from your current location.

4. Registration and Account Management

When registering an account we will collect personal information necessary to verify your identity and eligibility. Typical information requested includes full name, date of birth, residential address, email and phone number. We may require additional documentation to verify identity, address or payment methods.

• Accounts must be registered by the individual who will use them.
• You must keep your contact details up to date; notify us if your information changes.
• We may suspend, restrict or close accounts where the information provided is inaccurate or cannot be verified.

5. Identity Verification (KYC)

To comply with anti-money laundering laws and to protect our players we perform Know Your Customer (KYC) checks. We may request documents such as government-issued photo ID, proof of address (utility bill or bank statement) and proof of payment method. Our results show that prompt provision of requested documents enables faster withdrawals and reduces delays.

• We may request KYC at any time, typically before the first withdrawal.
• Failure to provide requested documents within a reasonable time may result in withdrawal delays or account suspension.
• All documents are processed confidentially under our privacy and data protection policies.

6. Deposits and Payment Methods

We accept a variety of payment methods. Deposit availability depends on your location and the payment provider. Deposits will appear in your account after we receive confirmation from the payment provider. From our tests, most electronic deposits are credited instantly while some bank transfers may take one or more business days.

• Only use payment methods registered in your name unless otherwise approved by our support team.
• Deposit limits and minimums are displayed in the payment section of your account.
• We may require documentation supporting transactions or source of funds.

7. Withdrawal Rules and Processing

We strive to process withdrawal requests quickly and securely. Our experience shows that clear account verification speeds up payout times. Withdrawal processing is subject to our verification checks and any applicable wagering requirements.

Important withdrawal rules:

• Withdrawals are paid to a verified payment method in your name where possible.
• We may hold funds while we verify your identity or investigate suspicious activity.
• We do not charge withdrawal fees; third-party fees may apply.
• Funds are not eligible to earn interest while in your account.

8. Wagering Requirements and Bonus Conditions

Bonuses and promotions have specific terms and wagering requirements. Our audit results show that transparent bonus conditions reduce disputes and improve player satisfaction.

• Bonuses may carry wagering requirements and game contribution rates.
• Only games listed in the bonus terms contribute to wagering requirements.
• Bonuses used on excluded games or in breach of rules may be voided along with any winnings derived from them.
• We reserve the right to cancel bonuses or promotions at any time if abuse or error is suspected.

9. Prohibited Behaviour and Game Integrity

Our platform must be used fairly and for entertainment purposes only. Prohibited behaviours include collusion, use of bots or automated gameplay, exploiting software errors, using multiple accounts to abuse offers, and any form of fraud.

• We monitor gameplay and transactions for irregular patterns consistent with abuse.
• If we have reasonable grounds to believe a player has cheated or attempted to manipulate outcomes, we will void affected wagers and may suspend the account.
• We may pursue legal action and report suspected criminal activity to relevant authorities.

10. Game Malfunctions and Disputes

In the rare event of a game malfunction, players must not attempt to exploit the error. Our approach based on testing and past incidents is to:

• Investigate the incident with game providers and technical partners.
• Temporarily suspend affected games while investigation is ongoing.
• Return funds or reinstate balances at our discretion after conclusive investigation results.
• Disallow any advantage gained during a malfunction and void related wins where appropriate.

If you dispute a decision, you may contact our customer support and provide evidence. We will review disputes in line with our internal complaints procedure and regulatory requirements.

11. Multiple Accounts and Payment Instruments

Only one account per player is generally permitted. Multiple accounts may be allowed only at our express discretion. We restrict multiple accounts linked to the same payment instrument or credit card.

• Attempts to use the same credit/debit card across multiple accounts may result in suspension and forfeiture of winnings.
• If more than one account is discovered and abuse is suspected, we reserve the right to merge, suspend or close accounts and void associated wins.

12. Account Suspension, Closure and Forfeiture

We may suspend or close accounts for reasons including suspected fraud, breach of terms, failure to provide requested documents, regulatory requirement or at your request. Our security team will act promptly to protect players and the integrity of the platform.

• When an account is suspended we may withhold pending withdrawals while investigating.
• Evidence of abuse, collusion or system manipulation may result in permanent account closure and forfeiture of funds.
• We will notify you of major decisions and provide reasons unless prohibited by law or investigation secrecy.

13. Responsible Gambling

We are committed to preventing problem gambling. Our responsible gambling tools and policies are designed to support safe play. Based on our user testing, enforced limits and clear disclosures help players stay in control.

• We provide deposit, loss, stake and session time limits upon request and in your account settings where available.
• Self-exclusion options are available for those who wish to stop playing temporarily or permanently.
• We provide information and referrals to professional support organisations for players experiencing gambling harm.
• Our team may intervene when a player shows signs of harmful behaviour.

14. Data Protection and Privacy

We collect and process personal data to operate our services securely and in compliance with applicable laws. Your personal information is handled according to our Privacy Policy. We implement industry-standard security measures to protect data but remind players to keep their account credentials secure.

• Do not share your account login or payment details with anyone.
• Notify us immediately if you suspect unauthorised access to your account.
• We will only disclose personal data to third parties where necessary for compliance, fraud prevention or with your consent.

15. Liability and Disclaimers

While we make best efforts to ensure platform availability and accurate operation, The Pokies 114 is not liable for indirect losses, lost profits or loss of business arising from use of the service. We will not be responsible for losses resulting from use of the platform in jurisdictions where gambling is prohibited.

• You accept the risk of financial loss when gambling and agree we are not liable for any consequential losses.
• We provide games on an "as is" basis and reserve the right to remove or suspend services for technical or legal reasons.

16. Complaints and Dispute Resolution

We aim to resolve disputes quickly and fairly. If you have a complaint:

• Contact customer support with full details of your complaint and supporting evidence.
• We will acknowledge receipt and investigate in line with our internal procedure.
• If unresolved, we will escalate the complaint to our disputes team and provide further review.
• Where applicable, independent dispute resolution avenues may be available through our regulator or a third-party adjudicator.

17. Promotional Terms and Fair Use

Promotions are subject to their specific terms in addition to these Rules. We tested promotional workflows and found clear, explicit conditions reduce misunderstandings. Promotional rules may include game restrictions, expiry dates, maximum contributions and wagering multipliers.

• Only players eligible under the promotion terms may claim offers.
• Abuse or contrived play to extract bonus value may lead to cancellation of bonus and associated winnings.
• Promotions may be withdrawn or modified at our discretion where necessary for fairness or compliance.

18. Taxes and Currency

Players are responsible for any tax liabilities arising from winnings in their jurisdiction. We provide transactional records upon request; consult a tax professional for individual advice. Account balances do not accrue interest and currency conversion terms are applied where applicable.

19. Jurisdiction and Governing Law

These Rules are governed by applicable laws where The Pokies 114 is licensed and operates. Disputes will be settled under the governing law specified in our legal disclosures and regulatory framework. Players must ensure they comply with local laws before using our services.

20. Our Testing and Ongoing Review

We tested account onboarding, deposit and withdrawal workflows, and customer support responsiveness to ensure our rules are practical and enforceable. Our results show that prompt KYC completion and adherence to game-specific bonus rules result in the fastest payouts and fewer disputes. We continually review system logs, audit trails and operator procedures to improve fairness and security.

Quick Reference — Key Rules Summary

Contact and Support

For questions about these Rules, account help, KYC or disputes, contact our customer support team via the channels listed in your account area. Our customer service team follows a documented escalation path and will advise you on next steps. When you provide clear, complete information we can resolve most queries faster.

Final Notes

These Rules are designed to protect players, the integrity of our games and the fairness of the platform. We regularly test our systems and update our procedures based on audit findings and regulatory changes. By registering and playing on The Pokies 114 you accept these Rules, and we urge you to play responsibly.

If you do not accept any part of these Rules, please do not register or use The Pokies 114. Continued use after publication of revised Rules constitutes acceptance of those changes.

Last reviewed: our records indicate these Rules were reviewed and updated as part of our periodic compliance cycle. For the latest version check this page or refer to the legal section of your account area.